Rural Aid improves its service for farmers

A new, dedicated phone line will allow farmers across the country to quickly and easily connect with the Rural Aid counselling team.

The direct line will ensure farmers are provided a faster and more trauma-informed response to their request for counselling. Rural Aid’s counsellors are based across the country and offer free, confidential counselling to farmers and their families.

Rural Aid’s Manager of Mental Health and Wellbeing, Lauren Stracey, said the team will be able to prioritise and respond to calls more effectively with the new number (1300 175 594). “We know that it’s important to have a trained counsellor help guide farmers through the period of reaching out for help,” Ms Stracey said.

“By initiating a dedicated 1300-line, farmers are able to access a trained counsellor who can support them with referrals for immediate needs, while getting a sense of their story and matching them with the most appropriate support.”

“Taking the first step in seeking support takes guts, but once you’ve done it you realise counselling is really just another tool you can use to get through tough times. Rural Aid is experiencing an increase in the number of farmers reaching out for help at the moment. Some farmers are now at the stage where they are ready for mental health support, after experiencing disaster earlier this year. Also, farmers may have felt an increased sense of anxiety since the confirmation of a third La Nina event. We want to make sure that if a farmer is ready to explore the idea of counselling, that we are there straight away to assist,” Ms Stracey said.

Rural Aid counsellors catch up with their farmers where they’re most comfortable; whether it’s on farm, in town, or over the phone.

To get in touch with a Rural Aid counsellor, phone 1300 175 594. This phone line is staffed by a Rural Aid counsellor between 9am and 5pm AEST, Monday to Friday.

About Rural Aid

Rural Aid is Australia’s most trusted rural charity. We stand with our farmers when they need us most. Rural Aid provides critical support to farmers affected by natural disaster through financial, wellbeing and fodder assistance. Rural Aid’s community programs help create more sustainable communities by building stronger futures for all Australian farmers. Find out more by calling 1300 327 624 or at www.ruralaid.org.au